CLIENT SERVICES

WRHAP’s dedicated team of Case Managers work tirelessly to provide ongoing support and assure the best quality of life for persons with HIV/AIDS related illnesses and their loved ones.  Our Case Managers work with our clients to ensure that basic needs are met through counseling, referrals and follow-ups. This very personal process can range greatly in terms of time and types of services. An initial intake takes place to find the specific needs of each individual or family. Currently WRHAP works with over 100 HIV/AIDS infected individuals and families as a vital link to a network of services providers in the area to help meet those specific needs. All of WRHAP’s services are provided in both English and Spanish. For additional information please feel free to contact our office.

In 2001 WRHAP partnered with AIDS Healthcare Foundation to service an underserved region of the South Bay. The program known as Pathways links clients to primary care. This site is convenient for clients as they can access both medical services and case management in the same office.

In 2001 WRHAP partnered with AIDS Healthcare Foundation to service an underserved region of the South Bay. The program known as Pathways links clients to primary care. This site is convenient for clients as they can access both medical services and case management in the same office.

Housing Specialist Referrals  Clients who need housing assistance are referred to a variety of service partners depending on their need and eligibility. Types of housing services available include Section 8, renters assistance, transitional housing placement and move-in grants. 

Benefits Counseling Appling for social service benefits can be a long, confusing and difficult process.  But with the help of our case managers the process be shortened, explained and made less difficult. Case managers will service as a guide through this process.  Medi-Cal, SSI, Food Stamps, AFDC, and AIDS Drug Assistance Program are just a few of the benefits case managers can assist with.

Legal Assistance  Provided through a partnership with HALSA, lawyers will come on-site to assist individuals with any legal issues or aid. HALSA lawyers have helped our clients with everything from wills, immigration issues, power of attorney, bankruptcy and discrimination issues.

Medical Referrals  WRHAP has a close relationship with AIDS Healthcare Foundation that helps facilitate the referrals of clients to medical services. Conveniently located across the hall from WRHAP offices, clients can get both social services and medical care in one stop. Also at this one-stop shop, clients can access dental services provided by APLA’s mobile dental unit. 

Transportation  So that our clients can better access services, case managers also provide transportation services. Clients receive help in obtaining a MTA transportation card so that they are able to receive monthly bus passes. Tokens and taxis are available for short-term purposes.

Mental Health Counseling  An on-site psychologist provides short-term and long-term therapy to individuals, couples, and families in need of mental health. A monthly men’s group is also available for HIV positive men in need of a social support network. The group meets on site and offers a wide range of social activities.

Food Services  Clients and case managers work together to provide this very basic and important need. WRHAP is a drop-off site for Project Angel Food which many of our clients take advantage of. Other food program options include: Whittier Interfaith Food Center, Keep It Fresh Program, Food banks, and WRHAP’s very own food pantry.